return instructions
Our goal is to hope that every customer can buy a satisfactory product. We have a professional quality inspection team to check your merchandise before shipment to ensure that the quality of the product meets the standards.

We apologize if you are not satisfied with the goods you received. You have the right to initiate a return request within 30 days of receiving the package. We will provide a quick exchange and return process. If you have any questions, please contact us.

Return all the conditions that need to be met?
1. Apply for a return or exchange within 14 days after receiving the product, and deliver it to the carrier within 14 days;
2. Do not use the product;
3. The product must be in the original packaging, with all the accessories in the original packaging, including the original warranty and instruction manual;
4. Do not damage the product

Refund

1. After receiving the returned items, we will check the status of the product. If the returned product is found to be damaged or used, and all the conditions that need to be met for the return are not complied with, we reserve the right not to accept the return. At this time, our customer service department will send you an email to inform you of the result and invite you to collect items in our warehouse. The cost of express delivery is still borne by you.

2. The returned product meets the return conditions, and we will refund within 15 working days from the date of receipt of the product.
The refund amount is equal to the value of the returned item. The refund will be returned using the same payment method as your purchase order, and you will receive a refund notification via email.

contact us If you have any questions about the return, you can send us an email.
Email: support@simebra.com